FAQs

In this section you will find information specifically related to charter customers travelling with Jet2.com.

Please refer to Jet2.com FAQs if your query concerns anything related to one of our scheduled service flights.

Chartered and Scheduled flights Booking and Seat allocation Baggage Check In, ID and Security Children and Animals Customer Service In-Flight Meals and Information Medical and Special Requirements Mobility Assistance Expectant Mothers

Answers

Print >

Level of Assistance

Subject to prior booking, we are able to arrange for mobility assistance to suit your needs. Sometimes the level of assistance may vary depending on what the airport is able to provide. Jet2.com generally relies on specialist 3rd parties to provide this assistance, who are often appointed by the airport authorities themselves. It is important that we know your requirements in advance to ensure these are communicated effectively and you are provided with the appropriate level of assistance.
Jet2.com is able to offer three levels of assistance.

 

  • Assistance from check-in to the top of the airbridge/bottom of the aircraft steps (WCHR)
  • Assistance from check in to the door of the aircraft (WCHS)
  • Assistance from check in directly to your seat in the cabin (WCHC)

 

Should you have any queries, please contact us on our dedicated mobility assistance number shown below.