FAQs

In this section you will find information specifically related to charter customers travelling with Jet2.com.

Please refer to Jet2.com FAQs if your query concerns anything related to one of our scheduled service flights.

Chartered and Scheduled flights Booking and Seat allocation Baggage Check In, ID and Security Children and Animals Customer Service In-Flight Meals and Information Medical and Special Requirements Mobility Assistance Expectant Mothers

Answers

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Changes to Bookings or Flights not Flown

At Jet2.com we want to ensure that all of our customers requiring special assistance are able to fly with us with the minimum of inconvenience. Therefore if a mobility assistance place is booked but you find you are unable to use your flight booking, it is a condition of your carriage that you, or the person making your flight booking, notifies your tour operator  with as much notice as possible, so that we can reallocate the assisted place to another of our customers.