FAQs

In this section you will find information specifically related to charter customers travelling with Jet2.com.

Please refer to Jet2.com FAQs if your query concerns anything related to one of our scheduled service flights.

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Answers

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Due to my medical condition, I need to carry extra baggage. Can you increase my personal baggage allowance in these circumstances?

Provided you can evidence your requirements with a letter from your doctor, and your request is acceptable to the charterer of the aircraft, we are prepared to carry an additional 13kg of baggage at a concessionary rate of 10GBP/ 13EUR/ 20CHF/ 350CZK/ 60PLN per flight payable locally. Weight in excess of 13kg will be carried at the standard excess baggage rate per kilo. Specialist medical equipment e.g. dialysis machines, may only be carried strictly on a ‘Limited Release’ basis. Please be aware that such items are clearly not designed for air travel and so are vulnerable to damage. You are therefore advised to pack them very carefully. We remind you that it is not permissible to carry perishable items e.g. food products, in checked baggage.