FAQs

In this section you will find information specifically related to charter customers travelling with Jet2.com.

Please refer to Jet2.com FAQs if your query concerns anything related to one of our scheduled service flights.

Chartered and Scheduled flights Booking and Seat allocation Baggage Check In, ID and Security Children and Animals Customer Service In-Flight Meals and Information Medical and Special Requirements Mobility Assistance Expectant Mothers

Answers

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Smoking and Alcohol

For safety reasons smoking on all flights is strictly prohibited. Drinks (including alcoholic drinks) may be served during your flights. Only alcoholic drinks purchased on board may be consumed during the flight. Jet2.com reserves the right to serve alcoholic drinks to customers at our absolute discretion.

The Captain of the aircraft retains absolute discretion to (as appropriate) refuse to allow a customer to board, or deal with customers on board whom he believes are misbehaving, acting disruptively, or otherwise endangering or inconveniencing other customers or members of the flight or cabin crew. Any person falling foul of this provision shall be liable to indemnify us in full against any liability or loss we may suffer as a result. Furthermore, they may be prevented from flying with us in the future.