FAQs

In this section you will find information specifically related to charter customers travelling with Jet2.com.

Please refer to Jet2.com FAQs if your query concerns anything related to one of our scheduled service flights.

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Answers

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What time should I check-in?

Our airport check-in desks open at least two hours before the scheduled departure time and close 40 minutes before scheduled departure by which time all customers must have completed the check-in process.

At Jet2.com, we work hard to achieve on-time departures and, as there are mandatory preparations and calculations that can only be completed after check in has closed, we regret that it is highly unlikely that you will be permitted to travel if you arrive late.

We strongly recommend all customers to arrive at check-in no later than 2 hours before the scheduled departure time. If you are planning to travel with excess baggage please allow extra time to complete the check-in process.