FAQs

In this section you will find information specifically related to charter customers travelling with Jet2.com.

Please refer to Jet2.com FAQs if your query concerns anything related to one of our scheduled service flights.

What identification do I need to travel?
I have heard that it is now a requirement for airlines to obtain passengers information, including passport number, in advance of travel. When and how will you ask me for this information?
Advance passenger information
Online Check-in
Airport Check-in
What time should I check-in?
What time do I need to be at the Boarding Gate?
Which terminal will my Jet2.com flight depart from?
What are the latest security requirements?

Children and Animals

Can I travel with animals?
What if I am travelling with children?
Can I use our car seat for my infant?

Customer Service

Smoking and Alcohol
On-Board Conduct
Refusal to Carry
Endangering Safety - Our Policy

In-Flight Meals and Information

What service can I expect to be offered on my Jet2.com charter flight?
Do you offer childrens meals?
What will my pre booked in flight meal consist of?
Are you able to cater for individual dietary needs?
In-Flight Magazine Advertising
Can I use my laptop, MP3 Player or DVD player on board?

Medical and Special Requirements

Can I bring medical syringes onboard?
Can Jet2.com supply oxygen onboard?
Am I fit to fly and fit to travel?
Due to my medical condition, I need to carry extra baggage. Can you increase my personal baggage allowance in these circumstances?
If our flight is delayed or diverted, what special assistance can you offer me?
I have injured my leg and cannot bend my knee. Is this a problem?
I have had a plaster cast fitted - can I still fly?
I have a nut allergy - do you sell nuts on board?
I have chicken pox - can I still travel?
Travelling with seeing or hearing dogs
Can I fly safely after I have been on a diving holiday?
Medical Information Form
Restraints for Children with Special Needs

Mobility Assistance

Level of Assistance
Booking methods
Seating on the aircraft
Wheelchairs and Mobility Aids
Check-in
Changes to Bookings or Flights not Flown
Can expectant mothers fly?

Expectant Mothers

What name do I put in the booking for a baby that has not yet been born?

Answers

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What time do I need to be at the Boarding Gate?

You must be at the Boarding Gate no later than 20 minutes before the scheduled time of departure. Please note that flights cannot wait for anyone who has been delayed at Security points within the airport