FAQs

In this section you will find information specifically related to charter customers travelling with Jet2.com.

Please refer to Jet2.com FAQs if your query concerns anything related to one of our scheduled service flights.

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Answers

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What identification do I need to travel?

In order to ensure compliance with Immigration and other governmental authorities Jet2.com customers are required to travel with a valid passport, and any necessary visas where required, on all international flights. Please note that if your photographic ID is damaged in any way it may not be accepted. It is important that your passport or other travel identification documentation is valid and matches the name(s) on your reservation for travel on all flights, including UK domestic flights.

It is your responsibility to ensure that you have all the necessary valid and undamaged documentation including visas to meet the immigration authorities’ requirements of your destination country. As Jet2.com is strictly a point to point airline this means that, even if the destination country of your Jet2.com flight permits you to transit without a visa, you will have to pass through Immigration of that country and will therefore need the appropriate visa. Please note that we will not be liable for any consequences of your failure to arrive without the correct documentation and any fines, penalties or other expenditures incurred shall be paid by or charged to you.

The Foreign and Commonwealth website is a useful source for travel information. Visit www.fco.gov.uk/travel.

Domestic Flights
Jet2.com
recommends you travel with a valid passport on UK domestic flights but will accept one of the following as an alternative, providing it includes a photograph and is valid on the date of travel:

• EU or Swiss national ID card
• CitizenCard
• Driving licence
• Student ID card (international, National Union of Students or University/College ID)
• Armed forces ID card
• Police warrant card/badge
• Airport employees security ID pass
• Government issued ID card
• Official Company ID card
• Electoral ID card (EIC issued to eligible N Ireland citizens)
• UK Council issued bus pass (Senior Citizens only)
• Fire Arms certificate

We will also permit an expired UK passport for use on domestic flights for up to two years after expiry.
A child travelling with an adult on a UK domestic flight does not require additional ID. Unaccompanied young persons aged 14-16 must carry photographic ID on UK domestic flights.

French resident children
Children aged up to 18 who are travelling without an adult must have a "Quittance du Territorie", which is a form of indemnity signed by the police or Mayor of their town. Unaccompanied French resident children will be unable to board without this completed form.

Portuguese nationals and non-Portuguese residents
Children under 18 years and leaving or re-entering Portugal, unaccompanied by their father, mother or legal guardian, need a travel authorisation. This travel authorisation must be:

*Signed by the father, mother or legal guardian; and
*The signature must be notarised if the father, mother or legal guardian reside in Portugal; or
*The signature must be authenticated by a Portuguese embassy or consulate in the country where the father, mother or legal guardian reside.

This travel authorisation is also required when a person other than their father, mother or legal guardian accompanies minors. In such cases the travel authorisation must also clearly show the name of the accompanying person.

Non-Portuguese resident minors under 18 years and travelling alone may be refused entry if they do not have anyone in Portugal taking responsibility for their stay.