FAQs

In this section you will find information specifically related to charter customers travelling with Jet2.com.

Please refer to Jet2.com FAQs if your query concerns anything related to one of our scheduled service flights.

Chartered and Scheduled flights Booking and Seat allocation Baggage Check In, ID and Security Children and Animals Customer Service In-Flight Meals and Information Medical and Special Requirements Mobility Assistance Expectant Mothers

Answers

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Advance passenger information

Jet2.com is complying with the request for API (advance passenger information). We are investing in new technology to collect the necessary information at check-in and we do not, therefore, anticipate any extra queuing times for our customers.


However, it is sensible to remind all our customers that check in for international flights closes strictly 40 minutes prior to departure, by which time you must have completed the check in process. We continue to strongly recommend that all customers arrive at the departure airport no later than 2 hours before the scheduled departure time in order to allow sufficient time to complete the check in process and clear Airport Security. If you are planning to travel with excess baggage please allow extra time.