FAQs

In this section you will find information specifically related to charter customers travelling with Jet2.com.

Please refer to Jet2.com FAQs if your query concerns anything related to one of our scheduled service flights.

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Answers

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I have left some of my property onboard the aircraft - Can you find it and return it to me?

Our cabin crew remind all customers to ensure they remove all their personal belongings before disembarking. We operate quick turnarounds and any property found on our aircraft, including wallets and mobile phones, is handed to the ground handling dispatcher at the airport where it is found, to pass onto the Airport’s Found Property custodian. We regret that we cannot be responsible for tracing your lost property and respectfully ask that you contact the Airport’s Lost Property department yourself.